Library Research
 

Title

Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services

Abstract

This descriptive study analyzes results from an 18-item survey which assessed students’ usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the “Generation Z” population of college students, 18 to 24 years of age. Quantitative and qualitative findings revealed patterns of reference service usage, perceptions of librarians, and barriers and facilitators to seeking help from a librarian. These findings can inform decision-making to improve marketing and outreach to students regarding general reference services, reference models, and liaison roles.

Notes

Published Ahead of Print.

Date Created

7-2018

Publication Date

5-2019

Publication Title

College and Research Libraries

Digital Object Identifier (DOI)

https://crl.acrl.org/index.php/crl/article/view/17116/18844

Document Type

Article

File Type

application/pdf

Identifier

https://crl.acrl.org/index.php/crl/article/view/17116

Institution

The University of Toledo

Repository

University of Toledo Libraries

Digital Publisher

Digital Initiatives, The University of Toledo Libraries

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Rights Statement

Rights Statement

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/
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